We appreciate your business and want you to be 100% satisfied.
If you are not completely satisfied with your purchase, return it within 7 days of receipt for a refund of the purchase price (shipping costs are not refundable).

ORDER CONFIRMATION

You will receive a confirmation email following your order.
We will contact you via email or telephone within 1 business day if your item is out of stock.
Your order will ship within 24 hours (weekends excluded) via UPS; items not in stock will ship when available.
If you wish to cancel your order once we notify you that your order is out of stock, you are welcome to do so within 1 business day of receiving out of stock notification.
We will process your order as soon as your out of stock items become available if you do not cancel your order within 1 business day, and you will be responsible for full payment on these items.

SHIPPING POLICIES

You will be provided a tracking number via email from UPS once your order has been shipped.
Occasionally, emails from UPS will be mislabeled as “spam”, so check your spam folder if you have not received this tracking number.
We charge a 15% restocking fee for refused or undeliverable items.

DOMESTIC SHIPPING

Orders are shipped via UPS. UPS does not ship to Post Office Boxes.
Your order will not be shipped if you do not provide a physical shipping address, if you live within the United States.

If you are an active duty member of the United States Armed Services and are posted overseas, we will use the US Post Office to ship to your APO.

INTERNATIONAL SHIPPING

We use the US Post Office to ship orders outside the United States.
We will not change the value of items shipped overseas on the customs declaration.
We insure each package for the total value of your order, and we always include a copy of your invoice with each shipment detailing your purchase.

PAYMENT TYPES ACCEPTED

We accept Bank Wire Transfer, Cashiers Check, Money Order, MasterCard, Visa or Discover Card.
There is a $20 charge for returned checks.
We also accept Purchase Orders for educational orders.
Purchase Orders must be received in advance, and be completed. We will contact the purchasing office of the institution to confirm the order.
If you require us to send your order Cash on Delivery (COD), an additional $9 fee will be applied to your total.
This service is only available to addresses within the United States.

GENERAL MERCHANDISE RETURN INSTRUCTIONS

If you are not satisfied with your purchase within 7 days, please call us at 402-289-9699 during store hours to receive a Return Authorization Number.
This number is required for all returns.

For a full refund of the merchandise purchase price (shipping costs are not refundable), the item(s) must be received within 10 days after issuance of the Return Authorization Number.
If we have not received the item within 10 days of issuing you an RA number, you will be charged $10 per week until the item is received.
All merchandise must be in original condition and show no signs of wear.
Any items showing signs of wear or use will be subject to a minimum 20% restocking fee.
All returned items must include original packaging, accessories and paperwork.
The manufacturer’s box, warranty and manual must NOT be written on and the box must be resealed with clear tape only.
Please see the “Mouthpiece Return Policy” section for our mouthpiece policy.

The following items are non-returnable:
Special Order Items, Books, Compact Discs, Cleaning Products (Valve Oil, Silver Polish, etc).

RETURN SHIPPING INSTRUCTIONS

You are responsible for returned merchandise until it safely reaches our location.
Repack and double box your return carefully with the RA # written on the outside shipping box.
There will be a minimum 20% restocking fee if instructions are not followed. Ship your return to:

RA #
Thompson Music
20275 Honeysuckle Dr.
Suite 107
Elkhorn, NE 68022

Include a copy of your invoice with the RA # and reason for return printed clearly on it. You should insure your return for the full value of your item(s).
We are not responsible for shipping charges.
We are not responsible if your return gets lost in transit.

Please allow two weeks for processing of return.
Credit card purchases are credited back to the original credit card. All other refunds are by company check.
Merchandise returned without a return authorization # is subject to a 20% restocking fee and original shipping charges out.

MOUTHPIECE RETURN POLICY

We do not offer mouthpieces on trial. You must pay in full for all mouthpieces. Returns will be accepted only if we send you the wrong model or size, or if you receive a damaged or defective item. If so, please follow the instructions above for a Return Authorization Number.
We are not responsible if your return gets lost in transit. Fully insure all returned mouthpieces.

DEFECTIVE MERCHANDISE RETURN INSTRUCTIONS

Defective merchandise will be replaced at no cost to you.
Please call 402-289-9699 during normal store hours within 24 hours from time of receipt to obtain a Return Authorization Number.

DAMAGED MERCHANDISE POLICY

To qualify for return shipping you must call 402-289-9699 to report any problems within 24 hours of receipt of damaged merchandise.
Repack merchandise using all original packing materials and boxes. Items missing original packaging may not qualify for reimbursement.
Include all original paperwork (warranty, accessories etc.).
We will arrange for UPS to pick up the merchandise.
Upon receiving the damaged merchandise, we will ship a replacement.

To avoid restocking fees, please be sure all original contents and packaging are returned. A restocking fee may apply if damage is not a result of shipping.

ADDITIONAL INFORMATION

Prices and offers are subject to change without notice. It is the customer’s responsibility to know and understand our policies.